Legal notice

Last updated: June 20, 2026

1. Business Information

Store Name: Soyiex Website: soyiex.com Country of Operation: Republic of South Africa

2. Nature of Business

Soyiex is an e-commerce retailer operating through the Shopify platform. Products sold on this Site are sourced and fulfilled through third-party dropshipping suppliers, including CJ Dropshipping. Soyiex acts as the merchant of record for all transactions conducted on this Site.

3. Third-Party Fulfillment Disclosure

Soyiex partners with CJ Dropshipping as a fulfillment and product sourcing partner. By placing an order on our Site, you acknowledge that:

  • Your order may be fulfilled and shipped directly from a third-party supplier's warehouse.
  • Soyiex remains your point of contact for all order inquiries, disputes, and after-sales support.
  • CJ Dropshipping is an independent entity and Soyiex is not liable for their internal operations, policies, or decisions beyond what affects your order.

4. Intellectual Property

All trademarks, logos, and brand identifiers displayed on this Site are the property of Soyiex unless otherwise stated. Supplier product images and descriptions are used under commercial agreement and remain the property of their respective owners.

5. Consumer Rights (South Africa)

In accordance with the Consumer Protection Act 68 of 2008 (CPA) of South Africa, customers are entitled to:

  • Fair, honest, and transparent dealings.
  • Products that are safe and of good quality.
  • The right to return defective goods within 6 months of purchase.
  • Clear disclosure of pricing, terms, and conditions before purchase.

Nothing in our policies limits or waives your statutory rights under South African consumer law.

6. Dispute Resolution

In the event of a dispute, we encourage customers to contact us directly to resolve the matter amicably. If a resolution cannot be reached, disputes may be referred to:

  • The National Consumer Commission (NCC) of South Africa
  • The Consumer Goods and Services Ombud (CGSO)

7. Limitation of Liability

To the maximum extent permitted by South African law, Soyiex's liability is limited to the value of the goods purchased. We are not liable for indirect, consequential, or incidental losses arising from the use of our Site or products.

8. Governing Law

This Legal Notice and all matters relating to your use of this Site are governed by the laws of the Republic of South Africa.

9. Amendments

Soyiex reserves the right to update this Legal Notice at any time. The most current version will always be available on this page.

10. Contact

For any legal inquiries, please contact us through the contact page on our website.

  • Store: Soyiex
  • Website: soyiex.com
  • Email: support@soyiex.com
  • Business address: 331 Witsieshoek, Free State, South Africa, 9870
  • Country: Republic of South Africa