Shipping policy

Last updated: June 20, 2026

1. Order Processing Time

  • Orders are processed within 1–5 business days after payment confirmation.
  • Processing times may be longer during peak seasons or public holidays.
  • You will receive a confirmation email once your order has been dispatched.

2. Shipping Times

Estimated delivery times vary by destination:

  • South Africa: 7–20 business days
  • International: 10–30 business days

These are estimates provided by our fulfillment partner, CJ Dropshipping, and are not guaranteed. Delays may occur due to customs clearance, carrier capacity, or other factors outside our control.

3. Shipping Rates

Shipping costs are calculated at checkout based on your location, order weight, and selected shipping method. Free shipping promotions, where applicable, will be displayed at checkout.

4. Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track your order through the carrier's website. Please allow 24–72 hours for tracking information to update after dispatch.

5. Customs, Duties & Taxes

  • International orders may be subject to import duties, taxes, and customs fees imposed by the destination country.
  • These charges are the sole responsibility of the customer and are not included in our product or shipping prices.
  • Soyiex has no control over customs processes and cannot predict additional charges.

6. Shipping Restrictions

  • We currently ship to most countries worldwide.
  • Some products may have shipping restrictions to certain regions due to supplier or carrier limitations.
  • If we are unable to ship to your location, we will notify you and issue a full refund.

7. Lost or Delayed Packages

  • If your order has not arrived within the estimated delivery window, please contact us so we can investigate with our fulfillment partner.
  • Soyiex is not liable for packages lost due to incorrect shipping addresses provided by the customer. Please ensure your address is accurate at checkout.
  • In the event of a confirmed lost package, we will offer a replacement or refund at our discretion.

8. Damaged Items

If your order arrives damaged, please contact us within 7 days of delivery with photos of the damaged item and packaging. We will work with our supplier to resolve the issue promptly.

9. Split Shipments

Some orders containing multiple items may be shipped separately from different supplier warehouses. You may receive items at different times — this is normal and does not indicate a missing item.

10. Contact Us

For any shipping-related queries, please reach out through our website's contact page and include your order number for faster assistance.

  • Store: Soyiex
  • Website: soyiex.com
  • Email: support@soyiex.com
  • Response time: We aim to respond to all enquiries within 1–2 business days.